FREE SHIPPING ON ALL ORDERS FOR PALM OIL OF THE MONTH CLUB MEMBERS.
FAQ
Welcome to the RYOIL Co. FAQ section, where you’ll find quick answers to common questions about our products, shipping, and subscriptions. If you need more help, our customer service team is here to assist.
RYOIL Co. specializes in high-quality virgin palm oil, offering a variety of options suitable for cooking, skincare, and more. Our products are sustainably sourced and designed to meet the highest standards.
Virgin palm oil is a natural, unrefined oil extracted from the fruit of the oil palm tree. It is known for its vibrant red-orange color, which comes from its high content of carotenoids. Virgin palm oil is packed with nutrients like vitamins A and E, and it has a distinct flavor profile that makes it ideal for cooking. Unlike refined palm oil, virgin palm oil retains its natural color and beneficial compounds, making it a healthier choice.
RYOIL Co. is based in Chesterfield, Michigan. We operate our business from this location and ship products across the United States.
Currently, RYOIL Co. operates exclusively online. We do not have a physical store location, but you can easily browse and purchase our products through our website.
Yes, we offer FREE shipping on all orders of $50 or more within the United States. For orders under $50, we charge a flat rate of just $5 for shipping.
Virgin palm oil is versatile and perfect for frying, sautéing, baking, and adding to sauces and soups due to its high smoke point. Its rich flavor enhances dishes, especially in African, Caribbean, and Southeast Asian cuisines.
Our virgin palm oil is sourced from sustainable farms in southeastern Nigeria, ensuring high quality and eco-friendly production. We work closely with our suppliers to ensure that our products are sustainably harvested.
Absolutely. RYOIL Co. is committed to sustainability. We source our virgin palm oil from environmentally responsible suppliers who prioritize sustainable farming practices and fair trade.
When stored in a cool, dry place away from direct sunlight, our virgin palm oil can last up to 12 months.
Absolutely. RYOIL Co. is committed to sustainability. We source our palm oil from environmentally responsible suppliers who prioritize sustainable farming practices and fair trade.
While our virgin palm oil is generally considered safe for most people, we recommend checking the product details for specific allergen information. If you have severe allergies, please consult with a healthcare professional before using any new product.
Typically, we process and ship orders within 1-2 business days. Delivery times may vary depending on your location, but you can generally expect your order to arrive within 3-5 business days after it has been shipped.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery.
At this time, RYOIL Co. only ships within the United States, including all 50 states and the District of Columbia.
We stand behind the quality of our products. If you are not satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange. Please READ our Return Policy for more information on how to initiate the return process.
If you encounter any issues with your order, please contact our customer service team as soon as possible. We are here to help resolve any problems quickly and efficiently.
You can reach our customer service team via email at team@ryoil.com or by phone at [Customer Service Phone Number]. We are available Monday through Friday, 9:00 AM to 5:00 PM EST.
Yes, RYOIL Co. offers a "Virgin Palm Oil of the Month Club" subscription. Members receive a specially selected bottle of virgin palm oil delivered to their door each month. Shipping costs are included in the subscription price.
Yes, you can modify or cancel your subscription at any time. Simply log into your account on our website, or contact our customer service team for assistance.
We take your security seriously. All transactions on our website are processed through secure payment gateways, and we do not store your credit card information. Our site also uses SSL encryption to protect your personal information.
You can reach our customer service team via email at team@ryoil.com. We are available Monday through Friday, 9:00 AM to 5:00 PM EST.
You can stay informed about our latest products and promotions by signing up for our newsletter on the RYOIL Co. website. We also encourage you to follow us on social media for real-time updates and exclusive offers.
